Return Policy

Refund Policy

All orders are processed automatically and move into fulfilment shortly after being placed. Once an order has entered processing, cancellations or changes cannot be guaranteed.

Our products are decorative nail accessories intended for hygienic use. For hygiene and safety reasons, we do not accept returns or offer refunds for change of mind, incorrect selection, or general dissatisfaction, particularly where items have been opened, used, or the original seal has been broken.

Faulty or Incorrect Items

If you believe your item is faulty or not as described, please contact our customer support team as soon as possible after receiving your order and provide clear evidence of the issue (such as photographs). Faults do not include damage caused by misuse, negligence, normal wear and tear, improper application or removal, or failure to follow the provided instructions.

All reported issues will be assessed before any resolution is offered. Where a manufacturing fault is confirmed, we may offer a replacement or refund, at our discretion.

Returns and Postage

Where a return is required, return shipping costs are the responsibility of the customer. We strongly recommend using tracked delivery, as the customer remains responsible for the item until it is safely received by us.

If a manufacturing fault is confirmed, reasonable return postage costs will be reimbursed.

Missing or Damaged Items

Any missing or damaged items must be reported within 48 hours of delivery. Claims made outside this timeframe may not be accepted.

Refund Processing

Approved refunds, where applicable, will be issued to the original payment method and processed within 14 days of receiving the returned goods.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law.