This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or place an order with us.
For the purposes of applicable data protection laws, we act as the data controller of personal information collected through this website.
By using this website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of personal information:
Name, email address, delivery address, and phone number
Order and transaction details
Payment-related information (processed securely by third-party payment providers)
Communications you send to us (such as emails or direct messages)
Technical information, including IP address, browser type, device information, and usage data
We do not intentionally collect sensitive personal data.
2. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Arrange delivery and provide customer support
Respond to enquiries and communications
Improve our website, products, and services
Prevent fraud and maintain website security
Comply with legal, accounting, and regulatory obligations
We only process personal data where we have a lawful basis to do so.
3. Legal Basis for Processing
For customers in the UK, we process personal data under one or more of the following legal bases:
Contractual necessity – to process and deliver your order
Legal obligation – to comply with applicable laws and regulations
Legitimate interests – to operate, maintain, and protect our business
Consent – where you have explicitly provided it
Where processing is based on consent, you may withdraw it at any time.
4. Payments
Payments made through our website are processed securely by third-party payment providers. We do not store or have access to your full payment card details.
Payment providers handle your information in accordance with their own privacy policies and security standards.
5. Sharing Your Information
We may share personal information with trusted third parties only where necessary to operate our business, including:
Payment processors
Delivery and logistics providers
Website hosting and IT service providers
Professional advisers where required by law
We do not sell, rent, or trade your personal data to third parties.
6. International Data Transfers
As we operate internationally, your personal data may be transferred to and processed outside the UK, including in jurisdictions that may not provide the same level of data protection.
Where such transfers occur, we take reasonable steps to ensure your personal data is handled in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
When personal data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the details provided on the website.
9. Cookies
Our website uses cookies and similar technologies to support functionality and improve user experience. You can manage or disable cookies through your browser settings. Additional information may be provided in a separate Cookie Policy.
10. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect upon publication.
12. Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the contact details provided on the website.